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Banditos Experience

BANDITOS WITH TRUVELOP

We’re using Truvelop to drive your organization’s performance management and development process.  Below, you’ll find resources that will guide your development journey and connect your employee experience to the organization’s culture.

Cinco de Mayo at Banditos Tacos & Tequila

“Tomorrow should always be better than today. Experiment, adapt, improve, repeat. That’s agile, and that’s our organization. Iteration keeps us, our teammates, and our customers sharp. With Truvelop, we’re ensuring efficient development, both personally and professionally.  We’re reinforcing the right behaviors, coaching what can be improved, and ultimately supporting our team to success.

– CEO and Founder

PEOPLE-DRIVEN CULTURE

A lot of companies are hyper-focused on team member engagement, and that’s not a bad thing; every organization should strive to have an engaged workforce. But when you try to force engagement, that’s when it starts to fail.

We’re lucky to have some of the best and brightest people in our industry working at our organization (no, we’re not biased), and we’re proud of the fact that they’re the driving force behind our culture. Our people are humans, not resources (which is why we use the term “team members” instead of “employees” or “staff”), and they’re engaged not because we tell them to be, but because we empower them to take the lead. Our playbook can help our leaders support their teams to take that step.

With Truvelop, we can start to measure how effectively we’re living our culture on a day-to-day basis.  We can share real-time recognize to reinforce the right behaviors, and coach our team members to success.  Having all of this growth documented in one place makes it easy to celebrate our individual contributors.

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Want to learn more about our organization’s culture? Visit our homepage.

THE TRUVELOP PROCESS

With Truvelop, we’re engaging, motivating, and developing our team in 3 easy steps: Evaluate, Develop, and Perform.

EVALUATE

Screen Shot 2022-02-08 at 8.05.04 AMDuring each performance period, we are asking our Managers to complete at least one Evaluation per Team Member.  Part of why we chose Truvelop was because of how quick and easy the Evaluation process is.  With just 15 questions, our Managers can assess Team Member performance, attitude, and maintenance, capturing a snapshot how the Team Member is performing today.   

During the Evaluation process, be sure to include notes in the Evaluation comments, as this will help to provide context, and make it easier to recall what was going on during this performance period.  

You can even complete these Evaluations on the mobile app! 

DEVELOP

Screen Shot 2022-02-07 at 6.27.14 PMAfter each Evaluation, you’ll have a baseline of where the Team Member is performing today, and what you can do to help them reach that next level.  We’re always looking to that next touchpoint, so be sure to spend some time in the Employee Dashboard to see what data-driven coaching insights are currently populating or what the most recent Spark conversation entailed.   

With the Evaluation Summaries, Evaluation Insights, Trend Statuses, and more, we’re giving you a lot of analysis.  We wanted to take the guesswork out of performance development and give you a starting point for how you can support each Team Member.  From here, be sure to explore the Truvelop Knowledge Center to see how you can creatively engage with each type of performer.  You may even develop some new leadership skills along the way! 

PERFORM

Spark real-time feedbackOnce the direction has been set, use Spark to support and coach your Team Member to success.  With a real-time feedback tool, we’re able to document feedback in the moment, when it counts.  Since it’s delivered directly to the Team Member, they’re able to follow-up and clarify anything that might be missing or confusing, ensuring you’re both on the same page.  Later, the Team Member can provide updates and make live adjustments, ensuring efficient development.   

With the Contextual Reporting tab in the Employee Dashboard, it has never been easier to track and monitor progress.  Be sure to leverage the search bar when you’re looking for something specific.   

Want additional Spark guidance? See the list below for some examples for how you can leverage each Spark classification.  

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DEFINING EXPECTATIONS

Each role at our organization has unique responsibilities.  Knowing exactly what is required from each individual contributor can cut down on any confusion and help us all to stay on track.  Take a look at your position to make sure that you’re being an effective and efficient team player.

  • Bartender

    SUMMARY

    We are building our Restaurant Team for our family of brands and are currently searching for an energetic Bartender who will create timeless experiences for everyone who comes into our buildings. Guest experience is paramount to our success, and the relationships we build with each other, and our guests are the foundation of our success. You will report to the General Manager.

    Essential Duties and Responsibilities:

    • Create memorable guest experiences

    • Work in a fast-paced, fun environment RESPONSIBLY

    • Maintain White Oak Hospitality’s high level of standards in and around the building

    • Become an ambassador of the brand and create new ambassadors with every guest you interact with

    • Maintain health and legal standards with regards to safe alcohol and food service

    • Hold yourself and your peers accountable for their actions or inactions

    Required Skills/Abilities:

    • Team Player

    • Outgoing

    • Desire to learn

    • Maintain standards of excellence and safety

    • Guest Focused

    • Own the brand you work for

    Physical Requirements:

    • Prolonged periods of standing and moving around the restaurant at a fast pace

    • Must be able to lift 15 pounds at times

    • Must be able to access and navigate each department at the restaurant’s facilities

     
  • Server

    SUMMARY

    We are building our Restaurant Team for our family of brands and are currently searching for an energetic Server. We are looking for energetic individuals who thrive in a fast-paced and upbeat environment with particular attention to the guest experience. You will report to the General Manager.

    Essential Duties and Responsibilities:

    • Provide outstanding hospitality to generate exceptional guest experiences

    • Build relationships with new and existing guests to create repeat guests

    • Work in a team-based environment where accountability of yourself and your peers is expected

    • Maintain the cleanliness and appearance of the bars and restaurants at all times

    • ·Follow White Oak Hospitality standards of cleanliness and sanitation in and around the building at all times

    • Provide safe and responsible service of food and alcohol in accordance with White Oak Hospitality and local jurisdiction’s guidelines

    Required Skills/Abilities:

    • Ability to multi-task

    • Maintain attention to detail

    • Minimum of 1-year serving experience in a high volume, high energy environment

    • Work on your feet for extended periods of time with occasional heavy lifting

    • Hold yourself and peers accountable for their actions/inactions

    • Have fun

    Physical Requirements:

    • Prolonged periods of standing and moving around the restaurant at a fast pace

    • Must be able to lift 15 pounds at times

    • Must be able to access and navigate each department at the restaurant’s facilities

  • Host

    SUMMARY

    We are building our Restaurant Team for our family of brands and are currently searching for an energetic Host/Hostess. We are looking for individuals who thrive in a fast-paced and upbeat environment with particular attention to the guest experience. You will report to the General Manager.

    Essential Duties and Responsibilities:

    • Greeting customers as they walk into the restaurant

    • Helping guests with reservations and guiding them to their tables, giving them accurate wait times, and answering phones for to-go orders or any guest questions/needs.

    • Maintain the cleanliness and appearance of the bars and restaurants at all times

    • Follow White Oak Hospitality standards of cleanliness and sanitation in and around the building at all times

    • Provide safe and responsible service of food and alcohol in accordance with White Oak Hospitality and local jurisdiction’s guidelines

    Required Skills/Abilities:

    • Ability to multi-task

    • Maintain attention to detail

    • Hold yourself and peers accountable for their actions/inactions

    • Provide support in a team-centric environment to ensure the exceptional guest experience

    • Have fun

    Physical Requirements:

    • Prolonged periods of standing and moving around the restaurant at a fast pace

    • Must be able to lift 15 pounds at times

    • Must be able to access and navigate each department at the restaurant’s facilities

  • Line Prep Cook

    SUMMARY

    We are building our Kitchen Team for our family of brands and are currently searching for an energetic Line/Prep Cook who will assist with the daily operations of the White Oak team. You will report to the General Manager.

    Essential Duties and Responsibilities:

    • Cooking and presenting food that maintains White Oak Hospitality's standard of excellence

    • Maintaining all equipment to the highest standards

    • Punctuality and precision in the kitchen

    • Producing consistent plating on a daily basis

    • Follow all health guidelines regarding hot and cold holding, sanitation, and proper cooking techniques

    Required Skills/Abilities:

    • Must have a passion for cooking

    • Desire to excel beyond being just a line cook

    • Positive attitude

    • Motivated to work within a team environment

    • Hold your teammates accountable for high standards

    • Reliable transportation

    • 1-year experience in a high volume, fast-paced kitchen

    Physical Requirements:

    • Prolonged periods of standing and moving around the restaurant at a fast pace

    • Must be able to lift 15 pounds at times

    • Must be able to access and navigate each department at the restaurant’s facilities

  • Food Truck Manager

    SUMMARY

    The Banditos Food Truck Manager has the overall responsibility for directing daily operations of the food truck, ensuring compliance with company standards in all areas of operations. Such areas include food and drink preparation and delivery; guest satisfaction; truck maintenance; and equipment repair; inventory management; team management; recruiting; hiring; training; developing team members; financial accountability; and ensuring that the highest quality products and services are delivered to each guest.

    Essential Duties and Responsibilities:

    • Controls day-to-day operations by scheduling, ordering and preparing food truck inventory

    • Controls profit & loss, by following cash control and security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

    • Recruits, interviews, and hires team members, conducts performance reviews, takes disciplinary action, motivates, and trains

    • Ensures that OSHA, local health and safety codes, as well as the company safety and security policies, are being adhered to

    • Ensures that the food truck is in compliance with the preventative maintenance program in regard to the truck, equipment, and grounds maintenance

    • Ensures a safe working environment and customer experience by facilitating safe working behaviors of the team

    • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards

    • Ensure food quality and 100% guest satisfaction

    • Pre-shift food prep

    • Post-shift cleaning and restocking of inventory

    Required Skills/Abilities:

    • 2+ years of supervisory experience in a food service environment is required

    • Proven track record of leadership and managerial skills while providing exceptional guest service is required

    • Ability to demonstrate cost control according to company standards

    • Proficient in Excel

    • Experience leading kitchen operations

    • Experience with inventory management systems

    • Ability to delegate responsibilities as needed

    • Experience operating a point of sale (POS) system

    • Must be eligible to work in the United States without Visa Sponsorship

    • Must have a valid driver’s license and own reliable transportation

    Physical Requirements:

    • Prolonged periods of standing

    • Must be able to lift 50 pounds at times

    • Able to work under pressure during a busy time in fast-paced tight quarters while maintaining the highest food/product quality

    • Must be able to access and navigate each department at the organization’s facilities

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PLANNING FOR YOUR CAREER

We don’t want you just have a job at our organization, but a career.  Your long-term growth and development is a top priority of us.  From understanding the different requirements of each role, to planning for your future, we want to be a helping hand at each step of your journey.

Check out the resources below as you consider what’s next.

Individual Development Planning

Goal-Setting

Organization Openings