Corrective Action – Be fair, objective, and clear

People make mistakes. Select Corrective Action as Classification to share what action needs to change, how to change it, and follow-up with some praise once the Team Member has implemented the feedback. This lets them know you’re on the same team and want to see them be successful. Focus on observable behaviors and the impact that they had to ensure that the feedback doesn’t come off as personal or antagonistic. For example, “Please be sure to attach all required documents to customer emails as indicated by the communications task checklist (I’ve attached it for reference). Any time someone forgets attachments, it takes extra time and effort from the rest of the team as they prep for the next customer call. Let me know if you have any questions.”