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September 2021 – Holistic Support


For September, we are focusing on holistic support. Let’s start off by acknowledging the following: There is no one, right way to think about a problem. Instead, it’s about how you approach and respond to the issue and your willingness to adapt, be flexible, and pivot quickly where needed.  


A holistic business approach “connects every department in an organization to help them work as one team. All employees work together to achieve an overarching organizational goal. Everyone understands how their work benefits the company as a whole…” according to Indeed. When we have a better understanding of our purpose and our role, we’re able to come together and help where it is going to be most beneficial.   

Using a holistic approach can: 

  • empower employees 
  • encourage fresh perspectives 
  • identify challenges and find solutions 



Holistic management can be thought of as a daily practice. It’s not a skill that can be developed overnight, but one that is honed with practice. The first step is to reflect as a Manager and think about how to best engage with Team Members.  

  1. Use your Team Members’ strengths to your advantage. Celebrate those A Players, encourage B Players, and find out more about the barriers C Players are facing. Evaluation Insights can help us to identify our teams’ strengths.  Gallup has found that “simply learning their strengths makes employees 7.8% more productive, and teams that focus on strengths every day have 12.5% greater productivity.” Recognize team members on the Recognition Wall to reinforce positive behavior change or when a Team Member has successfully leveraged their strengths. Strength-focused feedback can help your employees and your organization see more success!  
  2. Have more effective conversations with Team Members. Whether you’re struggling to have tough conversations, trying to determine which team members are ready for growth, or wondering how to set expectations and goals with team members, it’s important to take advantage of the micro-training resources available to you. By showing your team that you’re invested in developing as a Manager, you’re showing them that you are invested in supporting your team in the best way possible. 
  3. Increase transparent communication between you and your Team Members.  Give real-time feedback and engage in collaborative open dialogue. Through regular touchpoints, you’re able to actively and accurately support your Team Members. This support helps to motivate and develop them. Capture an idea, observation, interaction, discussion, or a coaching moment by using Spark.  

No matter the circumstances, you’re there to coach, guide, and lead your team. During times of uncertainty, make time and space for check-ins and recovery. Redefining support consists of both you and your Team Members prioritizing well-being.  

This month, we’ve been putting the focus on Holistic Support.  With holistic support, we’re considering the whole: whether it’s the whole organization, the whole team, or the whole person.  When we take a step back and consider the big picture, we can start to gain more insights into the how and why behind performance change.  When we make the effort to see the larger picture, we can develop a more tailored approach to how we want to coach our team, creating more efficient development.   


With each layer of holistic support, we can gain a deeper understanding of what is needed from each Team Member and how we can get them there.   

  • OrganizationFrom an organizational perspective, we consider our organization’s values and what our brand represents.  How can we incorporate these ideas into our team’s purpose and actions? We can use Spark to reinforce these values as actionable behaviors.  For example, if your organization values teamwork, send a Praise Spark when you see your Team Member stepping up and helping their team out when you were short-staffed.  Emphasize the impact this had on not just the team, but the organization as well.  “You’re a true reflection of what our organization stands for.  Thank you for taking charge and being a leader in the field today.  Your hard work was noticed and your team appreciates it!” An organization is only as strong as each of its parts, so take the time to celebrate and unify your team. 
  • Team:  When we consider the whole team, we’re able to consider who needs what and how we want to support them.  Using your Truvelop Dashboard, you get a snapshot into how your talent is performing today.  You know exactly who needs to be celebrated, who needs to be motivated, and who needs some extra coaching and guidance.  Coming into each interaction with a game plan of what you want to touch on can lead to more efficient development and better time management.   Additionally, you can start to be more intentional with how you’re leveraging your talent.  Can your A-Players help to develop some of your C-Players?  Does this B-Player become more motivated if they’re working with another member on the team?  Taking a step back can help to better understand your team and how to best manage and develop them.   
  • Individual: Taking a holistic approach to your individual Team Member means that we are considering who they are as a person and what may be affecting their performance.  Taking advantage of the Team Member Dashboard is extremely helpful here.  With Trend Status and Developmental Reporting, you’re able to track performance and identify anything out of the ordinary.  If this Team Member experienced a dip in performance, consider why.  Is this Team Member overwhelmed with work?  Is there anything going on outside of work that may be affecting their performance?  When we start to consider what drives this Team Member and what could be standing in their way, we can start to better tailor our support.   
Updated on October 31, 2023
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